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Buying Word-Of-Mouth Buzz

By: Dan Kennedy on: August 26th, 2010 7 Comments

“For a great time, call Bambi”

A new, “hot” trend in advertising/marketing is buying word-of-mouth buzz. There is a burgeoning industry, of agencies that provide armies of teenagers who go on social networking sites and promote products, movies, celebrities (without revealing they are paid shills).

The age-old ‘media’ of flyers handed out on street. Liquor companies hire teams of “Beautiful People” to descend on popular New York bars at prime time, all loudly ordering and extolling the virtues of some new booze.

One “expose” of these practices on NBC’s DATELINE , with an interview of a young guy running one of the agencies/companies organizing these fake word-of-mouth campaigns, took the position it was a deceptive method of marketing. And maybe it is. But we can also wonder if Tiger Woods really drives around in a Buick mini-van.

Jerry Wilson, author of the book ‘Word Of Mouth Marketing’, long ago made the point that this is a poorly managed opportunity – that most businesses take what they can get, but do little to make it happen, even less to manage it, to handle word-of-mouth marketers as you would a sales force.

Now there are businesses that are manufacturing and buying faux word-of-mouth. Not much measurement yet, to prove efficacy. But interesting nonetheless. At the very least, it suggests more value than you might presently be placing on encouraging the real thing.

Another technique growing in popularity is on the street, manual labor distribution of what we might call “grabbers.”

For example, to promote USA Network’s TV series “Traffic” (about drug cartels), they hired a NY agency (Media Kitchen) to affix stickers with the show name, logo and air date to 50,000 real $1.00 bills and get them into circulation in bars in New York and Los Angeles beginning early January.

More economically, Trump’s show ‘The Apprentice’ was promoted with 5,000 fake $100.00 bills with Trump’s face in place of Ben Franklin’s, handed out on New York City streets two days before the show’s premiere.

In Atlanta, some 25,000 fake hand-written notes, in feminine handwriting, on what appeared to be torn corners of cocktail napkins – “For a great time, call Bambi at 000-000-0000 anytime” – were left in bars, cabs, men’s restrooms in restaurants and clubs. Callers heard a recorded message “from Bambi” promoting a big, new strip club.

What other examples have you seen?

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Author Info:  Dan Kennedy is internationally recognized as the 'Millionaire Maker,' helping people in just about every category of business turn their ideas into fortunes. Dan's "No B.S." approach is refreshing amidst a world of small business marketing hype and enriches those who act on his advice.


7 Responses

  1. Danielle says:

    HBO does a great job creating buzz with their marketing of the vampire show True Blood – before the new season premieres they have billboards and signs on buses advertizing to vampires (the premise of the show is that vampires can co-exist with humans because of the development of synthetic blood). Prior to the premier of season 2 I noticed many real companies (Geico, Harley Davidson, etc.) tying their marketing into True Blood – how creative for both companies. Examples of the billboards can be found here: http://www.lovingtruebloodindallas.com/2009/05/true-blood-advertising-for-vampires-pt2.html

  2. Charles Ra says:

    interesting tactic to implement.
    I am using a lot of social networking sites to get the word out for my offers.

  3. Yesterday at the usually less trafficked sandwich place nearby there were an awful lot of people during lunch time. I’m thinking … could it be????

  4. In Germany we are one step further already. You have to specify if an Ad is an Ad on a Website by placing “Advertising” above an Advertisement. Even on Radio and TV you will hear: “Advertising” or “End of Advertising”. But it gets worse. Over here in Germany we have something called an “Abmahnung”, a disciplinary warning letter any real competitor can send you if you do something against the law. You carry his legal fees. And a agreement results out of this, that if you do the same thing again you have to pay a fine to your competitior. Usually a couple of thousand Euros. If you ignore the disciplinary warning letter it automatically results in a mandatory injunction for which you carry the costs. Now that kills many startup businesses right at the beginning. Like not having your phone number or your tax number on your webpage, not specifing when an order will be shipped makes you a target for a mean competitor.
    So that rules out a lot of the highly effective fun advertising stuff. Have fun while it is possible in your country.
    Markus Trauernicht

  5. Rob Anspach says:

    …at my local mall the 2 restaurants in the food court hand out samples of food for free as a way to build buzz.

  6. allenlu says:

    It’s immoral.

  7. leki says:

    Attractive aticle and I’m waiting for more .

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