We’ve talked about headlines, subheads and photo captions, the critical attention getting and interest building components of advertising supported by good, effective copy. The fourteen tips that go into writing effective copy.
Now let’s switch gears and talk about what I believe is the single most important device that gets your customers or prospects to buy… the call to action!
The call-to-action in the form of a response device. In person-to-person professional selling one of the most common failings in sales people is the fear of closing the sale. Or in other words, the reluctance to ask for the order.
Master sales trainer Ziglar says that asking for the order is what separates the poorly paid professional visitor from the kingly compensated professional sales person.
Just as closing the sale is a vital skill in face-to-face marketing asking for the desired action clearly is a vital skill in advertising. Incidentally experience in effectively closing sales in person is a valuable asset in creating effective advertising. The same techniques, words, phrases and ideas used in personal selling can be used in print selling.
A strong direct call-to-action in direct mail is vital. Tell the reader exactly what you want them to do, how to do it and when to do it. If response to your offer is any way complicated you may want to number the instructions, one, two, and three.
The call-to-action may appear in several places in the typical direct marketing package, such as the letter, the main brochure and most importantly in the response device. A response device is the coupon to be redeemed, the order form, or the reply card. Whatever your response device is it should restate the basic offer and bonus and present the call-to-action. You can learn to use these techniques to develop effective direct mail marketing materials for your businesses, products and services.
Now let’s move onto understanding the value of a customer and client relations that we’ll begin discuss in your next Success Marketing Strategy.
Incidentally, all this transfers to online marketing; to web sites and to e-mail.




asking for the order is what separates the poorly paid professional visitor from the kingly compensated professional sales person
make a clear n repeated call to action.
thank you much Dan
It’s amazing how the best advice is always clear and simple. Want to be a good salesman? Ask for the sale.
I’ve always referred to the Call to Action on a website as the “banana” (thank you, Seth Godin). Each page should have one banana, one next action you want the viewer to take, and it should be obvious with a cursory glance. As a great example, can you spot the banana on this page: http://www.freegiftfrom.com/dankennedy/
Hey Dan –
Great post, and fantastic reminder of some overlooked basics.
Jonathan Flaks
it’s not just about asking for the sale… it’s knowing when to ask for the sale…
big difference…
someone with little knowledge of marketing or the sales process might ask for the order – and may get it…
but the person who knows how to build up to the sale and add value, curiosity and a compelling reason to buy, will always get more when they ask for the sale
clear n simple Michael,
ready n served for us to just take action.
to always use the banana action message.
be well,
Charles Ra
having a clear, direct, obvious call to action is the difference between a super successful mailing and total, dismal failure.
now, before you forget, reply and leave your comment below this post… do it now!
Hmmm…
That CTA didn’t seem to work too well, did it, Rabbi? No responses for over two weeks…
In other words: clear, direct and obvious isn’t nearly good enough. COMPELLING is a key element.
As Dan says in this post: you must re-state the basic offer and bonus in your CTA.
Lesson learned, thanks to our friendly Rabbi G!
Well, it may have taken two weeks, but getting a comments from “Super Steve Sipress” himself would definitely qualify as a “targeted lead”
Agreed… without a COMPELLING reason, nothing else matters at all…!