by Dan Kennedy03.09.2010
Yesterday I wrote about how important first impressions were to customer relations.
Now, I’d like to turn our attention to what you can do to foster customer retention.
Later in the game the customer relations process evolves into follow-up and follow-through.
How would you react if…
… you got a call from your car dealer service manager [...]
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by Dan Kennedy10.22.2009
Sex in small business marketing has long, long been used, for a wide variety of products, appealing to men, and to women.
It can be subtle “ like Cadillac’s woman driver: the question slyly asked by the sexy woman: when you turn your car on, does it return the favor?
…overt “ think after-shave ads.humorous “ [...]
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