by Dan Kennedy03.09.2010
Yesterday I wrote about how important first impressions were to customer relations.
Now, I’d like to turn our attention to what you can do to foster customer retention.
Later in the game the customer relations process evolves into follow-up and follow-through.
How would you react if…
… you got a call from your car dealer service manager [...]
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by Dan Kennedy03.04.2010
On Monday, I wrote about the importance of customer or client relations.
I explained my belief that each customer you can acquire has tremendous long term value and that most small businesses fail to understand and work to preserve this value.
Now, here are some customer relations tips I urge you to consider for your small business:
Make [...]
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