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Don’t Overlook Opportunities to Encourage Others

by Bill Glazer08.06.2009
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I woke up on February 1st with no heat. Heater dead. I called somebody out of the Yellow Pages – best ad. They had a guy there in an hour, fixed a “bad igniter.” $154.00. But he upsold me to their Priority Yearly Service Plan, which got me a $27.00 discount on the $154.00, but, [...]

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